AI call summaries: Everything you need to know

22 August 2024 | | Lead Generation

Struggling to sift through your call transcripts? We can now add a useful feature to your lead board: AI-powered call summaries.

Here’s how AI call summaries can help your practice:

✔️ Save time
✔️Train your team
✔️Spot trends
✔️Find lost opportunities
✔️Measure marketing success

Let’s run through each benefit below…

Save time

Imagine instantly grasping the essence of a patient call, without the tedious task of reviewing the entire transcript. AI summaries provide concise overviews, highlighting key details like appointment booking requests, treatment enquiries, or patient feedback. This saves a significant amount of time, allowing you to focus on core tasks and patient interactions.

Train your team

AI summaries offer valuable insights into patient interactions with your reception staff. You can then use these summaries to identify areas for improvement in communication or identify training opportunities to ensure a consistently positive patient experience.

Spot trends

AI summaries don’t just summarise; they reveal patterns with “keyword detection”. By analysing a volume of calls, you can identify trends and address any recurring issues raised by patients.

Find lost opportunities

AI summaries can reveal instances where calls weren’t converted into appointments. By understanding the reasons behind this, you can refine your call handling procedures or identify potential training needs for your reception staff (for example, if you miss a lot of calls over lunchtime as no one is covering the phone lines).

Measure marketing success

Analyse the data to see which marketing campaigns generate the most qualified leads or appointment bookings. This allows you to optimise your marketing spend and target the right audience.

AI call summaries offer a powerful tool to streamline operations, improve patient care, and drive growth. See how we can help your practice today by giving us a call on 01202 677277.

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