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The Power Of Google Reviews

26th February 2021 | | Uncategorised

Reviews are a massive part of the web and an absolute essential for Dental Practices. Everything you say and do online can have an impact on your reputation and can be affected by what others say about you. When patients are deciding about which practice to join, seeing an average review rating of 4+ stars on Google or reading positive reviews from other patients may provide the extra push they need.

When it comes to reviews, there’s hardly a practice out there that doesn’t have the occasional issue arise with a patient. Ideally, you can resolve things before it reaches a point where they believe they can only get satisfaction through a public forum or feel the need to warn people about your practice. If a negative review does arise and you’re prepared and planned for how to handle online criticism, the impact of one or two complaints can be much reduced, and you may be able to respond effectively and rapidly to minimise the impact.

THE POWER OF REVIEWS

  • Positive reviews are a sign of trust
  • Reviews encourage more reviews
  • They help with your Google rankings

TOP TIPS

  • Make it easy for your patients to leave a review
  • Ask in person and at the right moments
  • Send a follow-up email asking for a review
  • Use your social channels
  • Be professional and demonstrate exceptional customer service
  • Respond to every review – even negative ones
  • Replying to Google reviews in a timely manner is always best practice, but it’s especially critical during these times
  • Set up a reviews page on your website to direct patients to when speaking to them
  • Learn from repeat problems and ask for feedback
  • Keep a track of what’s being said about you online so that nothing is circulated without you knowing

HOW CAN WE HELP YOU BUILD GOOGLE REVIEWS?

We can help you free up your time so that you can focus on delivering great patient experiences, resulting in positive reviews and increased traffic.

Our review building service, EasyReview, provides an easy and automated way to gain more reviews. The social – distant ready ‘autoreview’ option sends emails to patients you have had an appointment with that day, resulting in an excellent rate of new reviews, with no need for face to face contact.

Sign up for your 1-month free trial today by clicking here or if you have any questions, please contact us and we’ll be more than happy to help.

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