The Friends & Family Test
Do you provide NHS treatment at your practice?
From 1st Apil 2015, dental practices providing treatment commissioned by NHS England will be required to implement the NHS Friends and Family test (FFT).
The FFT is a feedback tool that supports the fundamental principle that people who use NHS funded services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.
The FFT on its own does not provide results that can be used to directly compare practices but, for each practice, it can inform current and prospective patients about the experiences of those who use the practice’s services, and help mark progress over time.
If this is something you need to implement at your practice we can add a link to your website homepage at no extra cost to you!
You can view everything about the Friends and Family test within your Dentist Finder account, if you don’t already have one you can create one here: www.dentistfinder.net
Within the Dentist Finder dashboard you can view all your data so far, send out email versions of the survey and there is even a version that you can carry out over the phone with patients. You can also bookmark the link on your practice computer so you can get patients to fill it in whilst they are at the practice. The system really is extremely easy to use!
If you would like any further information about setting up the Friends & Family test via your Dentist Finder account then give the Dental Design team a call on: 01202677277.
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