Why practices should be considering Whatsapp

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28 February 2020 | | Marketing, Technology

Some practices now use WhatsApp to communicate with patients, having a button on their website similar to a live chat function.

This is due to the increase in people who fall under the “phone-call phobics” category where they would rather send a message on a platform that they love than speak on the phone.

Practices that use this option usually have a separate mobile at the practice to contact their patients on, installing “WhatsApp Business” onto it.

Once your phone is set up, you can also login to “WhatsApp Web” from the browser. Whatsapp Web allows you to use Whatsapp from a computer if you find it easier than relying on a mobile device: https://web.whatsapp.com

You can get started today by using the following instructions:

  • Download Whatsapp Business from the Google Play store or Apple App store (Whatsapp Business is free to download)
  • Verify your business phone number (the one you wish to communicate with patients)
  • Set your business name
  • Build your profile. Tap more options > settings > business settings > profile

You can also do the following with Whatsapp Business:

  • Quick replies – Save and reuse messages you use frequently
  • Label chats – Organise contacts/chats so you can easily find them again
  • Automated messages – If you are unable to answer immediately send an immediate answer so your patients know when to expect a response
  • Setting away messages – To turn on automatically outside of your practice opening hours

If you would like any further advice then give the Dental Design team a call on 01202677277.

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